Connect your patients, clients, or customers with a certified interpreter in under 30 seconds — 200+ languages, around the clock.
Over-the-Phone Interpretation connects your staff directly to a live, trained interpreter via a three-way call. No scheduling required. No travel time. Just instant language access when you need it most — in the emergency department, during a legal consultation, or at a benefits intake appointment.
ED triage, discharge instructions, consent, pharmacy consultations
Client intake, depositions, court hearings, public defender services
Benefits enrollment, housing assistance, refugee services
Customer service, billing support, insurance claims
Call your dedicated MLI OPI access line or connect through your existing phone system or call center integration.
Enter your client code and select the language. Our system routes to the next available certified interpreter — typically in under 30 seconds.
The interpreter bridges the conversation. Session data — duration, language, department code — is logged automatically in your MLI portal.
"We handled over 4,000 OPI sessions last year through MLI. The connect times are consistently under 30 seconds for Spanish, and we've never had a language request we couldn't fulfill same-day."— VP of Operations, Multi-Site Community Health Network
"Our legal aid office switched from a national OPI vendor to MLI and cut our per-minute costs by 22%. The interpreters are better trained in legal terminology too."— Executive Director, Regional Legal Aid Society
Volume-based rates available. We'll respond within one business day with a custom quote.