Full administrative panel, per-client billing breakdowns, session analytics, interpreter scheduling, and auto-generated invoices — purpose-built for interpretation service operations.
Most call centers use generic software bolted together with workarounds. MLI's platform was designed from the ground up for remote interpretation operations — with separate, role-specific interfaces for admins, clients, and interpreters.
Every client sees exactly what they're paying for: sessions by language, by department, by date range. Dispute resolution is simple because the data is always there. Admins can export invoices in one click and push them directly to the client portal.
Every session can be optionally recorded with consent controls. Admins and authorized clients can play back calls directly in the portal for QA, compliance review, or dispute resolution — no third-party storage to manage.
Clients submit scheduling requests that flow directly into the interpreter's prioritized inbox. Once an admin approves the work order, the system auto-generates an invoice draft — reducing manual billing steps to near zero.
The interpreter portal features a live stream of their email, sorted by urgency — scheduling requests surface at the top. Approved work orders automatically trigger invoice drafts, cutting the administrative loop from days to minutes.
We've completed the full wireframe set for the admin panel. View the interactive wireframe viewer to explore each screen.
Replace patchwork spreadsheets and email threads with a single platform built for the workflows your team already uses.
White-label the platform for your health system. Per-department billing codes, usage analytics, and compliance reporting out of the box.
Work order management, interpreter credentialing, and per-matter billing for courts, public defenders, and legal aid organizations.
"We were managing interpreters out of a shared spreadsheet and four inboxes. MLI's platform consolidated everything — scheduling, billing, and QA — into one place. The time savings alone paid for itself."— Operations Director, Regional Interpretation Agency
"Our clients love the portal. They can pull their own session reports at any time without calling us. It's saved our account management team hours every week."— CEO, Language Access Services Company
See the admin panel, client portal, and interpreter dashboard in a live walkthrough. Custom configurations available.